US Customer Service
13359 Reese Boulevard East
Huntersville, NC 28078
sales@safeguardmedical.com
855-428-6074
International (Outside the US) Customer Service
Unit G Moreton Business Park
Moreton - on - Lugg Hereford HR4 8DS
sales.admin@safeguardmedical.com
+44 (0) 1568 613942
Frequently Asked Questions
Who is Safeguard Medical?
Safeguard Medical is home to the world’s leading and trusted brands for emergency medical product technologies and skills training. We bring together live-saving knowledge with world-class equipment to help responders improve patient outcomes and reduce preventable death.
Driven by innovation and real-world experience, Safeguard Medical aims to solve not only the emergency medical needs of today but prepare for the demands of tomorrow.
How long has Safeguard Medical been in business?
Safeguard Meidcal has been in business since 2000 and was the culmination of bringing together several, trusted, industry-leading companies, including Combat Medical, Water-Jel, SIMBODIES, H&H Med Corp, PerSys Medical and Blizzard.
Is Safeguard Medical a Publicly Traded Company?
No. Safeguard Medical is a company of Water Street Healthcare Partners, a strategic investor dedicated to building market-leading businesses in healthcare. Water Street Healthcare Partners invested in Safeguard Medical in 2020 to support building the company into a global provider of innovative emergency medical technologies and services.
What is the RAMPART® Color Coded Trauma System?
The RAMPART™ System is an innovative, yet simple color-coded trauma care system that empowers first responders at all levels while helping reduce the stress and uncertainty that can stand in the way of life-saving care. By arranging products by color and aligning them with an icon, it’s faster and easier for individuals to choose the right product, at the right time, for the right treatment — and preserve life. The strategically chosen colors and icons are designed to stimulate the limbic area of the brain, which aids in memory retention, making it easier to focus on critical lifesaving skills and improve patient outcomes. Additionally, the icons are displayed in the order that aligns with universal treatment protocols for trauma, serving as an important reminder of which injury to treat first to increase the chances of survival.
What products does Safeguard Medical Offer?
Safeguard Medical specializes in world-class pre-hospital trauma care products for Firefighters and EMS, Government and Military, Public Safety/First Responders, Industrial/Workplace and individual responders. Products are divided into the following categories: Hemorrhage Control, Airway Management, Respiration, Circulation, Burn Management, Head and Hypothermia, Treatment Support and RAMPART® Medical Kits. Additionally, Safeguard Medical offers the most advanced simulation training through lifelike SIMBODIES training manikins and TRUBODIES reanimated tissue training.
How can I order products from Safeguard Medical
In the US, customers can order directly from Safeguardmedical.com or reach out to sales@safeguardmedical.com for larger orders and preferred pricing. In international markets, customers can reach out to sales.admin@safeguardmedical.com for ordering through a distribution partner.
Where is Safeguard Medical located?
Safeguard Medical’s Global Headquarters is located in Huntersville, NC with regional offices and manufacturing facilities in the UK, Norway, Sweden, Denmark and Israel.
How can I contact Safeguard Medical?
Our Customer Services teams can be reached as follows:
US Customer Support:
855-428-6074
International Customer Support (outside the US):
Sales.admin@safeguardmedical.com
+44 (0) 1568 613942
What are Safeguard Medical’s Business Hours?
US – 8:30am-5pm (EST)
International - 8:30am-5pm (BST)
When will my order ship?
Shipping timelines depend on product availability and quantity ordered. All orders are processed within 1-2 business days, and our goal is to ship stocked items within 2 business days after order entry, while made to order products will be estimated and communicated at order entry. Customer Service will provide an estimated ship date at the completion of your order, and you may contact Customer Service at any time for order and shipping updates.
How can I track my order?
You may contact Customer Service anytime for updates on the status of your order by emailing us at sales@safeguardmedical.com
Do you offer bulk discounts for large orders?
Bulk discounts will be addressed by our sales team.
Please contact: sales@safeguardmedical.com so we can route your request appropriately.
I’m interested in becoming a distributor for Safeguard Medical. What steps should I take?
For all partners interested in distributing Safeguard Medical products, please contact us at: sales@safeguardmedical.com so we can route your request appropriately.
I have a product I think might be of interest to Safeguard Medical. Who should I contact for details?
For all manufacturers interested in approaching Safeguard Medical with your product, please contact us at: sales@safeguardmedical.com so we can route your request appropriately.
What is the return/refunds/exchange policy?
MTO (Made to Order) products are not able to be returned
MTS (Made to Stock) products, if already in delivery, will be subject to a minimum 25% restocking fee
What payment options are available?
Wire, ACH, Check, Credit Card
What shipping methods does Safeguard use?
All shipping methods are subject to change with volume and cost. Our goal is to get your product to you as quickly and safely as possible. Most domestic freight goes through UPS / FedEx, while small parcel goes through FedEx or USPS. International shipping is available.
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